At MurphyReid Property we are dedicated to providing a professional and high standard of service to all clients. We strive to treat every client with respect, fairness, and courtesy. In situations where a client may face additional challenges due to age, disability, health, linguistic or numeracy limitations, economic circumstances, bereavement, or any other disadvantage, we are committed to making reasonable adjustments to accommodate their needs.

How We Handle Complaints

If you have a complaint, please let us know, and we will work to resolve it promptly and fairly. Our complaints procedure is as follows:

1. Acknowledgement: We will acknowledge receipt of your complaint within 3 working days of receiving it.

2. Investigation and Response: A manager will review your complaint, including speaking with the staff member involved, if necessary. We will provide a full written response within 10 working days of receiving the original complaint.

3. Escalation: If you are not satisfied with our response, a senior manager will review the complaint and issue a final written response within 15 working days of receiving the review request

Independent Review

If you are still not satisfied with our final response or if more than 8 weeks have passed since you initially made the complaint, you may request an independent review from the Property Redress Scheme, of which we are members.

Property Redress Scheme - Complain Now

Contact Us

We encourage open communication, so please feel free to reach out with any questions or further assistance. We value your feedback as it helps us improve our service.

Enquires@murphreid.co.uk